Description Responsibilities include the following. Other duties may be assigned: · Answer all incoming phone calls in the Albany office. · Assist all patients, offices, doctors, companies, etc. calling. · Register demos, insurance, etc. for all new patients for all TCFR office locations. · Schedule new patients for all TCFR locations. · Schedule all appointments (follow-ups, DEXAS, e-news, 2nd opinions, etc.) for every provider in the Albany office. · Reschedule/cancel any Albany appointments that are necessary. · Check voicemails. · Create and send phone notes for all Albany phone calls. · Call for records to other offices and hospitals. · Fax and mail records. · Call patients to advise them of any messages per the provider’s request. · Transfer calls to the proper party. · Page/call upstairs for all physician-to-physician calls. · Answer calls from outside offices for new patient referrals and records. · Scan and index multiple documents daily (records, new patient packets, consult forms, etc.) · Mail out all new patient packets and letters. · Call for medical records for all new patients. · Hospital consultation calls/spreadsheet. · After calling new patients referred to TCFR, keep track of all the new patients that were unable to get ahold of. · Bump lists: Reschedule any appointments after the Manager of Patient Care & Coordination blocks the schedules for doctor’s vacations, sick days, etc. Send out letters/cards to any patients that have not called us back about rescheduling their appointment. · Perform other duties as assigned. Requirements Qualifications and Skills: • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • To perform this job successfully, an individual should have knowledge of Medical Practice Software, Windows, and Microsoft Office. Required Education and Experience- High school diploma or general education degree (GED); one year of experience working in medical office: scheduling, check-in/out/reception.