Description PAY: $10.17-$12.71/ hour POSITION TYPE: Full Time & Part Time FULL TIME BENEFITS: • Complimentary Individual or Household YMCA Membership • 50% Employee and Dependents Discount on YMCA Programs • 40% Child Care Discount • CPR/AED/First Aid Certification Provided Upon Employment • Comprehensive benefits package, including health, dental, vision, retirement, and paid time off. • Flexible Hours PART TIME BENEFITS: • Complimentary Individual YMCA Membership • 50% Employee Only Discount on YMCA Programs • CPR/AED/First Aid Certification Provided Upon Employment • Flexible Hours Share your enthusiasm and customer-focused work with our members by providing timely and accurate information to members and guests. Assist Member Services Director in creating and implementing member-focused policies and procedures. Facilitate training while providing leadership to Member Services Associates. Process accurate day to day operations such as registrations, sales, and refunds. Requirements Qualifications: • Established history of positive customer service experience. • Skilled in use of Microsoft Office. • Proactive in seeking answers to member and guest inquiries. • Ability to thrive in a fast paced environment. • Comfortable managing multiple tasks simultaneously. • Strong communication skills, with a “listen-first” mentality. • Willingness to help others – members, guests, and coworkers. • Consistently displays our core values: Caring, Respect, Responsibility, and Honesty.