Description Job Title: Contact Us Collections Representative Job Summary: The Contact Us representative works directly with consumers, attorneys and authorized parties via our Contact Us website via email. The representative is accountable for accessing and acting upon e-mails sent to the firm via its “Contact Us” and related e-mail in-boxes, with the goal of responding to or forwarding the emails with instruction within pre-determined turnaround times depending on the type of email. The associate will also be assigned approved agreements and letters (Written correspondence) created internally to be sent via email/fax to consumers or authorized third parties. The representative will use both template and Ad Hoc email forms for all communications. Primary responsibilities and duties: • Daily monitoring of the internal communications via Outlook: • Contact Us email inbox and subfolders • Power of Attorney (POA) email inbox • Pleadings email inbox • Daily maintaining of the Contact Us stoplight and the files forwarded to the Contact Us team through internal coding and client requirements. • Accurately respond to consumer/attorney/ATP e-mails in a timely fashion. • Proactive collections efforts through email communication with consumer, attorneys or ATP’s. • Accurately document the firm’s system of record (CLS) • Provide sent and received emails to designated firm staff as required • Requires the ability to exercise discretion and independent judgment. • Ability to resolve files and maximize collection opportunities. Minimal Job Qualifications and Requirements: • Collection Master (CLS) experience is a plus. • Collections experience is a plus. • Detail orientated communication and documentation skills. • Ability to work independently and show ownership of the position and its requirements. • Organized with the ability to multi task and time management • Detail orientated with the ability to understand multiple systems • Expert knowledge of all applicable Federal and State collection laws. • Ability to accurately type 40 words per minute. • Strong written and oral communication skills is a must. • Above average spelling and grammar. • Must be able to read and understand written communications from consumers and attorneys. • Demonstrated ability to think independently and use good judgment. • Fundamental knowledge of Microsoft Office Products. • Analytical problem-solving skills • Understand Company and Client policies and procedures to ensure files are documented properly. • good critical thinking skills and exercise sound judgment. • Team player with the ability to be flexible and handle what is provided to them that day. Education/Experience: • High School diploma • Above average computer skills. • College is a plus • Must have three years or more experience in the following: call center quality assurance or operations, collections, customer service, banking or business related fields.. Benefits: • Blitt and Gaines, P.C. offers PTO, Paid Holidays, Medical Benefits, Competitive Salary and 401k and profit sharing plans! Benefits include - Medical, Dental, Vision, Life Insurance and Short Term Disability.