Description Duties and Responsibilities: • Responsible for understanding and complying with California Labor Code and all wage and hour laws, including but not limited to compensating employees for all hours worked; providing meal, rest, and recovery periods; and maintenance of accurate time records. • Responsible for complying with all state and federal laws, including but not limited to equal employment; pay equity; harassment, discrimination, and retaliation; and reasonable accommodations. • Greets customers and directs them to available technicians. • Consults with Service Technicians regarding necessary repairs and possible alternatives to expensive repairs. • Uses knowledge of company products and services to sell or provide in-depth information about available parts and service options to customers. • Answers questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. • Provides customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car. • Managing and overseeing the Dealership's workflow and schedule. • Calls customers to advise them about service changes or car pick-up times. • Maintains positive customer relationships to ensure repeat business. • Ensures all details on services rendered and costs are related to customers and processes their payments. • Serves as a liaison between with Service Technicians and customers about parts ordering and ensures parts are available when needed. • Knows and practices the guidelines in the Bureau of Automotive Repair’s “Write it Right” Manual. Requirements Qualifications: • Prior experience in a customer-oriented environment. • Must be capable of working in a fast-paced dynamic environment. • Must be able to pass background check. • Must have good driving record. • Must have Class A (CDL) drivers’ license. • Must have basic knowledge of cars and maintenance. • Must be willing to learn and expand knowledge. Physical Demands: • Must be able to lift, bend over, and stand. • Must be to carry, push, pull 50 lbs. Working Conditions: • Must be able to work in an outside environment. • Must be able to drive vehicles both small and big. • May have to work in a noisy environment and in inclement weather conditions.