Description As a Front Desk Agent at Holiday Inn Express - Wilmington Medical District, you’ll be the first friendly face our guests see. In this role, you’ll help create a welcoming experience by assisting guests with check-in/check-out, answering questions, managing reservations, and resolving concerns with professionalism and care. Why Join Us? • Healthcare Benefits • Paid Time Off (PTO) • Holiday Pay • Employee of the Month Bonus • Sign-On Bonus • On-Demand Pay Access (access to earned wages before payday) • Hotel Brand Employee Discounts Responsibilities • Welcome guests and assist with check-in and check-out • Process payments and manage guest accounts • Book, modify, and cancel reservations • Answer guest questions and provide information about hotel amenities and local attractions • Respond to guest requests and resolve issues in a timely, professional manner • Maintain accurate guest records and reservation information • Answer phones and respond to emails as needed • Work closely with housekeeping and maintenance to ensure guest satisfaction • Follow hotel safety, security, and privacy procedures Requirements Qualifications • Must be 18 years of age or older • Friendly and professional communication skills • Strong customer service and problem-solving abilities • Ability to multitask in a fast-paced environment • Basic computer and phone skills • Attention to detail and reliability • Previous hotel or customer service experience is a plus, but not required Join our team and help create memorable guest experiences every day!