Description Contact Center Advocate - Full-TimeRate: $20 per hour + Comprehensive Benefits Package Primary Job Role: Serve as a liaison between members and the Credit Union to assist members with their Credit Union needs. Provide account information to members, and promote and cross-sell Credit Union products and services. Functions and Responsibilities: • Follow established identification and security standards, as well as other Credit Union policies, while assisting members with transactions, wire transfers, opening of accounts, and all inquiries. Follow-up on services offered to each member in a timely manner. • Actively listen and ask questions to determine the most appropriate solution for individual members' needs in accordance with established service quality standards. • Access, input, and retrieve member information in core system and other supporting operating systems. • Make concerted effort to handle all matters at the first point of contact. • Consistently maintain basic knowledge of Avadian's products and services in order to provide appropriate assistance as well as effectively cross-sell. • Effectively manage time off the phones to meet job requirements. • Work on Saturdays as assigned • Perform other duties as assigned by the supervisor and officers of the credit union. Requirements Basic Requirements: • Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism. • Must be able to operate calculator, computer systems, phone/voice mail system, and all other equipment necessary to perform job. • Must have the proven ability to provide quality service to our members. • Must be able to understand the importance of positive voice tones and express oneself clearly. • Must be able to handle high levels of stress. • Working hours are from 8:00 AM to 5:00 PM CST. Saturday rotations are required from 9:00 AM to 1:00 PM CST. Experience: Minimum of one year of similar or related experience preferably in a financial institution preferred. Experience: A high school education or GED ---------------------------------------------------------------------------------- Please note - submitting a resume does not guarantee any future action by Avadian Credit Union. Avadian Credit Union is an Equal Opportunity Employer.