Description Primary Responsibilities Offix will provide various training courses/programs to help further your knowledge and learn to: • Read and interpret specification and schematics to determine machine settings, adjustments, installation, and assembly • Diagnose office equipment issues using a variety of testing devices and background knowledge • Demonstrate repair proficiencies on all equipment (digital copiers, faxes, printers etc.) • Must be able to communicate with operators to determine problems prior to call or onsite visit • Troubleshoot repair job ensuring equipment has effectively been repaired • Write thorough and legible service reports ensuring all times from dispatch through to completion, parts used, parts needed to order, meter reading, PM counts etc. • Accurately document all information • Maintain a neat and orderly car stock, requesting replacement parts/items as needed • Understand Offix’s service procedures, company policies and protocol with an excellent ability to follow through • Perform occasional miscellaneous duties/projects as needed Activities - Tasks - Skills • Excellent follow-up and communication skills • Excellent customer service and trouble shooting skills are essential • Proactive problem solver and creative thinker Requirements • High School Diploma – Vo Tech Graduate/Tech School Diploma or equivalent is a plus • Seeking factory certifications