Description The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (8) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, Pedder CDR+J of Poway, and Pedder Hyundai of Moreno Valley. We pride ourselves in having a great work environment that translates to a great customer service experience. Position Summary The Customer Relations Specialist plays a key role in delivering an exceptional ownership experience after a customer purchases a vehicle. This position serves as the primary point of contact for post-sale customer support, helping to ensure satisfaction, resolve concerns, and strengthen long-term customer relationships. Working closely with the General Manager, Sales Managers, and dealership team, the Customer Relations Specialist supports customer experience initiatives, drives customer satisfaction performance, and helps create a positive and memorable dealership experience. Essential Duties and Responsibilities • Conduct follow-up communications with customers after vehicle purchases to ensure satisfaction. • Support dealership and manufacturer customer satisfaction survey goals. • Address customer concerns promptly and professionally, coordinating resolutions with appropriate departments. • Monitor customer feedback, online reviews, manufacturer alerts, and customer satisfaction metrics. • Coordinate and track due bills, outstanding commitments, and customer requests. • Maintain accurate records of customer interactions and communications. • Respond to customer inquiries via phone, text message, and email. • Collaborate with dealership leadership and team members to enhance the overall customer experience. • Identify opportunities to improve customer retention and satisfaction. • Assist with customer experience initiatives, special projects, and dealership objectives. • Perform additional administrative and customer service duties as assigned. Qualifications • Previous experience in customer service, hospitality, administration, automotive retail, or a related field preferred. • Excellent verbal and written communication skills. • Strong interpersonal and relationship-building abilities. • Exceptional organizational skills and attention to detail. • Ability to handle customer concerns professionally and effectively. • Ability to multitask and prioritize in a fast-paced environment. • Basic computer proficiency and the ability to learn dealership software systems. • Self-motivated with the ability to work independently and as part of a team. Physical Requirements • Ability to sit, stand, and work at a computer for extended periods. • Ability to communicate effectively in person, by telephone, and through electronic communication methods. • Ability to occasionally move throughout the dealership to assist customers and team members. Compensation & Benefits Compensation includes a competitive base plus performance-based incentives tied to customer satisfaction and survey performance. Eligible employees may also participate in available company benefit programs, Our Auto Group is proud to offer a comprehensive benefit package including: • Medical • Dental • Vision • Paid Time Off • Several Supplemental Insurance Offerings • Life Insurance • Local Discount Programs • Employee Assistance Program • 401(K)