Description As an Artificial Intelligence Engineer, you will help implement processes and ensure that bots meet clients’ needs. Responsibilities • Design and implement efficient processes to route bot users to business-side experts, ensuring a seamless connection and user experience. • Recommend and implement strategies to increase bot engagement and adoption, promoting the bot as a preferred communication channel. • Improve the bot experience by analyzing user feedback, identifying areas for enhancement, and implementing necessary improvements. • Collaborate with cross-functional teams to gather information and subject matter expertise, ensuring accurate and up-to-date information is available to the bot. • Manage a portion of incoming inquiries, providing customer support and resolving questions through automated bot systems. Requirements • Strong experience in bot development. • Previous experience in customer service or a similar role. • Familiarity with chatbot systems and their functionalities is essential. • Strong written and verbal communication skills in English, including the ability to work with clients across the organization. • Proficiency in customer service software, CRM systems, and other relevant tools.