Description POSITION SUMMARY: The IT Technician will troubleshoot end-user issues, maintain IT systems, deploy technology solutions, and support ongoing projects in a fast-paced warehouse and production environment while working as part of a collaborative IT team. DUTIES AND RESPONSIBILITIES: End User Support & Administration • Provide technical support and troubleshooting for hardware, software, Microsoft 365, networking, mobile devices, conference room technology, printers, handheld scanners, and other end-user technologies. • Manage support requests through our ticketing system, documenting issues, resolutions, and recurring problems. • Escalate complex issues as needed and ensure timely resolution. • Administer user accounts, permissions, licensing, and device management within Microsoft 365, Microsoft Entra ID, and Microsoft Intune. Systems & Infrastructure • Perform routine maintenance and monitoring activities, including system updates, patch management, endpoint security monitoring, and system health checks. • Support and maintain IT infrastructure to ensure reliability, performance, and security. • Support network equipment installations and basic network troubleshooting. • Deployment & Project Support • Install, configure, and deploy hardware and software throughout the organization. • Assist with infrastructure improvements, equipment deployments, and facility expansion projects. • Coordinate with vendors, service providers, IT team members, and business stakeholders to resolve issues and implement technology solutions that support operational goals. Documentation & Training • Maintain documentation of systems, configurations, inventory, support procedures, and ticket activity. • Create and update user guides and knowledge base articles. • Educate end users on technology best practices and basic troubleshooting techniques. Requirements Required Qualifications: • Minimum of 2 years of experience in IT support, help desk, desktop support, or a similar role. • Experience supporting Microsoft Windows, Microsoft 365, end-user devices, user accounts, and endpoint management solutions in a business environment. • Experience troubleshooting hardware, software, networking, and mobile device issues. • Strong troubleshooting, communication, and customer service skills. • Ability to clearly communicate support-related information verbally and in writing. • Ability to manage multiple priorities, work both independently and collaboratively within a team, and thrive in a fast-paced environment. Work Requirements • Must be onsite five days per week. • Ability to lift and move up to 50 pounds of IT equipment. • Ability to spend extended periods standing, walking, and working throughout a large facility. • Comfortable working in warehouse, production, office, and equipment room environments. • Must be authorized to work in the United States. • Must possess and maintain valid government-issued identification required for occasional business travel. • Occasional travel to other Little Leaf Farms locations (Less than 10%) may be required to support projects, training, or operational needs. • Normal working hours are Monday through Friday, 8:00 AM to 4:30 PM, with occasional after-hours work required to support system upgrades, maintenance activities, or critical business needs. • Participation in an on-call rotation is required to help address urgent support issues and maintain business continuity. What Sets You Apart • Experience supporting warehouse, manufacturing, or distribution center environments, including warehouse technology solutions such as RF scanning and label printing systems. • Experience with network infrastructure and structured cabling. • Relevant IT certifications (CompTIA A+, Network+, Microsoft Endpoint Administrator Associate, or similar). • Bilingual (English/Spanish) is a plus.