Description This position supports procedures for the front office and ensures efficiency and productivity. The office support staff substitute creates a friendly and professional atmosphere for the front office and provides quality customer service and resolves issues for student families in a timely manner. Parent Customer Service: Contact for parent needs; Contact to answer phones and emails; Check phone messages and return calls. Health Care for Students: Call parents to pick up students who may get sick; Care for students who may get injured; Data entry for students who are injured or sent home due to illness; manage medication forms for students who need medication on campus; send medical exposure notices when necessary. Admissions: Provide support to admissions team, as needed (greeting families, assisting with assessments); Assist families with application/enrollment on occasion. Office Equipment: Take care of troubleshooting and caring for all office equipment (copiers and laminator); Pick up all received boxes and shipments from Security. Daily to Do (Shared with Administrative Assistant/Admissions Assistant) • Assist students with tardy passes • Field phone calls to office (internal and external) • Tracking absences and tardies: daily calls/emails home to parents/guardians • Laminating and distributing items • Collect mail from 3rd floor and mail outgoing items • Opening /Closing of the front office and nurse’s station • Organizing Uniform Exchange and Lost and Found • Assisting students with photocopies and office tasks • Providing breaks for teachers as needed • Cover teacher duties as needed (recess, lunch, etc.) • Provide assistance for Substitute Teachers (sub keys, print sub plans, provide assistance as needed)