Description A General Manager/Operator is responsible for running day to day operations for the entire restaurant. Responsible for the entire P&L. Responsible for staffing and recruitment. On the shift, General Manager/Operators will be expected to work all positions in the store, supporting both the front and back of house. High proficiency in all positions is expected. DUTIES AND RESPONSIBILITIES Service ? Providing excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between. ? Memorize the food and beverage menu at your location ? Can handle guest complaints in an efficient and effective manner ? Memorize steps of service for all FOH positions ? Standard bearer ? Able to work line positions to support team during the rush Sanitation ? Maintain high food safety standards, including verification of temp checks, line checks, cooling logs, and other food safety materials ? Ability to complete internal health audits ? Maintain high cleanliness and quality standards in the entire restaurant ? Check food and equipment temperature to ensure food safety compliance Leadership ? Can cover any position in the restaurant ? Provides direct, in the moment feedback to their team ? Ownership mentality Admin ? Cash handling ? Data entry ? Able to properly receive and verify orders ? Follow checklists for opening and closing ? Responsible for all operating costs on the P&L ATTITUDE ? Friendly ? Possess a sense of urgency ? Thoughtful ? Natural ability to connect with others quickly ? Intuitive ? Responsible ? Curious ? Sense of ownership Requirements QUALIFICATIONS ? Minimum ? Able to speak English ? Comfortable working with and leading a team ? Basic math knowledge ? Able to take constructive criticism ? Able to handle conflict with potential guest issues ? Ability to read and follow instructions ? Excellent verbal communication skills ? Comfortable with technology ? Able to multitask and prioritize on the fly ? Conflict resolution, both with guests and team members ? Preferred ? Can speak both English and Spanish ? Prior experience with Toast, R365 and/or Zenput ? Food Manager certification ? Any local certifications that are required in the store's jurisdiction ? Prior experience in a high volume, fast casual setting PHYSICAL REQUIREMENTS ? Able to lift 25+ pounds ? Able to stand on their feet for 8 hours uninterrupted ? Able to be stationary for multiple hours at a time completing repetitive tasks ? Able to move quickly throughout the restaurant ? Able to access and navigate all areas of the restaurant ? Able to work in excessive heat and cold associated with the kitchen environment