Description GENERAL SUMMARY The Clinical Supervisor, LPN works with the Practice Administrator/Manager to assist with maintaining patient flow and quality care during clinic hours. The Clinical Supervisor, LPN works as part of a health care team including physicians, nurse practitioners, physician assistants, front desk, medical records, and medical assistants to provide comprehensive care. Requirements ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: • Serves as a clinical leader, supervising clinic staff, including Medical Assistants, LPNs and Scribes. • Collaborates with administrative staff and physicians to optimize efficiency of a variety of related services ranging from inpatient care to outpatient follow-up care. • Assists in the supervision of work and performance of clinic staff including input for performance reviews and corrective action plans as needed. • Works collaboratively with clinic staff on programs to improve patient outcomes. • Assists in organizing and participating in quality improvement activities. • Assists with the training of all back-office function positions, and volunteer staff on health education, laboratory, and dispensary services. • Assists with intake and set-up for patient visits. • Assists as needed including medication refill requests per written provider order, specialty and procedure referrals, pre- and post-clinic chart review. • Reviews charts, lab test results, and encounter forms for completeness and accuracy and to assess follow-up as needed. • Assists with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services. • Conducts regular staff meetings to communicate new ideas, problem resolution, obtain feedback and ensures follow-up. • Participates in new hire interviews and is responsible for the orientation and training of new hires. • Provides back up support for the clinical team, which includes all functions of the back office. • Responsible to oversee dispensary logs and storage to maintain quality assurance. • Coordinates the inventory, ordering and supply stock maintenance of medical supplies. • Provides PTO backup for patient services representatives, medical records specialists, medical assistants, and other clinic support staff when no other resources available. • Performs other position related duties as assigned. • Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. • This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS • LPN license and certification as required by state. • BLS certification required, ACLS preferred. KNOWLEDGE | SKILLS | ABILITIES • Knowledge of health care delivery trends and implications for clinical specialty and for the medical practice. • Must have excellent written and oral skills, strong organizational, problem-solving, and analytical skills. • Display exceptional customer service skills with the ability to establish and maintain effective working relationships with patients, colleagues, physicians and the public. • Identify complex problems and review related information to develop and evaluate options and implement solutions. • Ability to communicate effectively with a diversity of individuals at all organizational levels and with external customers. • Must have a commitment to excellence and exacting standards. • Must have ability to multitask, manage priorities, time management and workflow. • Ability to work both independently and as a team member. • Must have proficiency with Microsoft Word, Excel Spreadsheets, keyboarding and multi-line phone system. • Knowledge of medical terminology, healthcare coding systems, and clinics functions. • Complies with all health and safety policies of the organization. • Complies with HIPAA regulations for patient confidentiality. EDUCATION REQUIREMENTS • Graduate of an accredited LPN program. EXPERIENCE REQUIREMENTS • Minimum of 2 years previous clinical experience; preferably in Urology clinic. REQUIRED TRAVEL • Minimal PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency