Description DESCRIPTION Hiring Immediately, Claims and Returns Representative. Excellent compensation and benefits. Fitzgerald Auto Mall is looking to hire a Claims and Returns Representative. Clean, organized and structured work environment. REQUIREMENTS • Previous automotive parts experience preferred (OEM dealership experience is a plus). • Familiarity with dealership management systems (Reynolds & Reynolds) is a plus. • Strong computer skills, including Microsoft Excel and Outlook. • Excellent attention to detail with strong organizational skills. • Ability to prioritize multiple tasks in a fast-paced environment. • Strong communication and customer service skills. • Ability to work independently and as part of a team. BENEFITS - Fitzgerald Auto Mall offers a strong compensation package which includes: • Competitive salaries, commission, and bonus programs based on experience. • EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY! • Family friendly atmosphere and flexible schedule. • Large client base, shop is full daily. • Benefits available – Health, Dental, Vison, Paid Time Off. • Employer paid Life and Disability Insurance. RESPONSIBILITIES • Process OEM parts warranty, claims, and returns accurately and efficiently. • Coordinate returns with wholesale customers, vendors, and dealership personnel. • Verify return eligibility and ensure compliance with manufacturer policies. • Research and resolve discrepancies related to credits, shortages, damaged parts, and shipping errors. • Maintain accurate records of returns, credits, and claim documentation. • Follow up on outstanding claims to ensure timely reimbursement. • Work closely with warehouse, shipping, counter, and management teams. • Meet daily processing goals while maintaining a high level of accuracy. • positive attitude Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the US. Applicants must have a valid driver’s license. Drug free environment and background checks will be performed.