The core responsibilities are: Project Management • Manage the day-to-day details of the project, manage client optimizations road maps including the plan, schedule, project delivery, staffing, task assignments, scope, budget, and risks • Facilitate the project kick-off with project team members and appropriate stakeholders • Follow (and feedback on) core processes and methodology to drive quality, consistency, and accuracy of project delivery • Maximize Tryzens performance to project baselines across scope, timeline, revenue, and profitability • Determine Project goals and manage dependencies and risks with the client and with our internal teams, to proactively mitigate them and defend our baselines • Eliminate inefficiencies, rework, roadblocks, and issues • Manage change rigorously, and ensure client expectations on changes are managed accordingly, and we are commercially protected for those changes • Ensure focus throughout the project team, and maximize throughput of task completion • Be a consultative partner to our clients, steer them towards mutually beneficial outcomes, maximize client satisfaction during project delivery • Engage in proposals and estimations to drive new business into Tryzens • Work with Tryzens internal teams and clients, to build client optimizations road maps. • Work with client and Tryzens practices to ensure road map story requirements that have been captured are technically sufficient, including facilitating discovery workshops. • Facilitate all project meetings focused on status reporting, problem resolution, feedback. • Managing offshore project delivery team, ensuring collaboration and clear communication between team members. • Weekly project/sprint status, financial, and schedule reporting to stakeholders. • Deliver all releases to budget and to agreed timelines. • Create and communicate release schedules. • Work with business sponsors, peers, and other stakeholders to develop and review project proposals Client Engagement • Take ownership of all direct communication with the customer and resolve escalations with autonomy within the scope of our service offering. • Collaborate effectively with internal and external colleagues to build a first-class customer relationship with the objective of making every customer a lifelong customer. • Uncover and recognize any risks that threaten customer satisfaction or renewal, executing mitigation plans for all risks. • Work closely with the Client Success team to identify and develop new opportunities within existing customer accounts ensuring customer growth and satisfaction. • Conduct regular reviews with the client to review services delivered. • Listening to customers carefully and truly understanding customers’ key business issues and opportunities to deliver business-impacting results. • Build strong, transparent, and trust-based relationships with clients. In Life Services • Work with the support team to ensure all incidents are resolved within SLA and monitoring is in place and set up correctly. • Maintain an active Continual Service Improvement program to establish the root cause of problems and fix these through ongoing road map delivery releases. • Maintain day-to-day accountability for the ownership and resolution (including any referral or escalation as may be necessary) of Service issues. • Ensure all effort expended is reported accurately and billed in line with the client contracts. Requirements Essential Skills & Experience • Overall 10+ years of IT experience • A minimum of 4+ years of experience in project management. • Demonstrable track record of delivering end to end system implementations' ideally eCommerce solutions (Demandware/Salesforce Commerce Cloud, Magento, WebSphere Commerce Server, SAP Commerce, BigCommerce, CommerceTools) • Client facing experience, or the ability and attitude required to excel in a client-facing role • Understanding of full eCommerce Life Cycle. Technical background within e-commerce advantageous. • Waterfall, Agile & Prince 2 • Degree educated or equivalent • Must be commercially aware, able to identify and effectively communicate commercial opportunities. • Ability to work independently and as part of a team in a matrix organization. • Excellent written and verbal communication skills and a good team player. • Proficient in using JIRA, Confluence and Project Management, issue management and collaborative tools.