Description Responsibilities Include: • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software • May coach and provide guidance to less-experienced professionals • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions • Provides remote support access through desktop mirroring and other remote access applications for worldwide site • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure • Modifies, moves, and installs new equipment • Performs technical tasks and provides site support. • Performs integrity testing and interviews customers to gather information about problems • Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve • Will perform Data Transfer Agent requests to transfer files between networks. Requirements REQUIREMENTS Required Skills, Experience, and Education: Five (5) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. Bachelor’s degree in Math, Science, Engineering, Statistics , Engineering Management or a related discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a Bachelor’s degree. Required Clearance: Candidate must have a TS/SCI polygraph clearance Preferred: DoD 8570 IAT Level 2 Certification