Description MUST BE U.S. CITZEN MUST HAVE ACTIVE TS/SCI WITH POLYGRAPH • Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. • Provides user notification of receipt of Web- or email-submitted requests. • Logs and tracks inquiries using service request management database and maintains history records and related documentation. • Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility. Requirements • Must be U.S. Citizen • Must have active TS/SCI with Poly • Must have certification DoD 8570 IAT Level 1 • 5 years’ experience with BS Degree (Computer Sci or equivalent) OR 10 years’ experience in lieu of BS Degree • Minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel. Desired: Experience in ticket management system like SupportIT and Service now Unix experience is not required but is a plus.