Description Position Summary The Deployment Technician plays a critical role in executing and supporting customer installation projects for Scale Computing's managed services deployments by configuring network hardware, providing real-time support, and ensuring successful deployment completion. This position requires flexibility, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Installation & Field Support • Conduct remote and on-site installations of network hardware (firewalls, switches, wireless APs, etc.). • Support onsite technicians via Google Meet, Dialpad, or similar platforms. • Manage multiple installations concurrently track milestones, provide critical check-in support, and ensure timely completions. • Adhere to all SOPs, install guides, and platform-specific standards and internal deployment tools. • Upload required install documentation (pre-/post-photos, diagrams, port layouts) for QA review. • Update task statuses accurately in Jira, DaySmart, and related systems. • Escalate issues appropriately through Slack or designated escalation channels. • Maintain responsiveness and clear communication throughout the assigned shift. Team Contribution & Development • Contribute to internal initiatives, including documentation and knowledge base improvements, QA reviews and process standardization, pilot programs and hardware validation, and cross-departmental collaboration. • Mentor and assist in onboarding new Deployment Technicians. • Support overflow and non-installation tasks as assigned by leadership. Flexibility & Availability • Must be available to work across multiple time zones and accommodate customer availability. • Required to support both morning and afternoon shifts; participate in on-call rotation as needed. • Willing to work overnight installs when required. • Expected to remain online, responsive, and communicative during scheduled shifts. • Must be adaptable and able to reprioritize between installs, internal tasks, and urgent needs. Physical & Work Environment Requirements • This role is primarily computer-based and does not require heavy lifting. • Must be able to sit or stand at a workstation for extended periods. • Comfortable working in a remote environment with occasional travel as needed. • Ability to use basic office and remote support equipment (laptop, headset, webcam, etc.). Requirements Required • Minimum 2 years' experience in deployments, IT support, or field services. • Solid understanding of networking fundamentals (IP addressing, VLANs, DHCP, switch configurations). • Strong communication and customer service skills. • Ability to manage remote sessions and coordinate effectively across teams. • Proficiency with Slack, Google Workspace, Jira, and DaySmart. Preferred • Associate degree in Information Technology, Computer Networking, or a related field (or equivalent practical experience). • CompTIA Network+, CCNA, or equivalent certifications. • Candidates with equivalent work experience in deployments, IT support, or network services are encouraged to apply in lieu of formal education. • Experience working with internal deployment and scheduling platforms. • Exposure to multi-site rollout projects and firewall deployments. Key Skills • Installation & Field Support • Networking Fundamentals • Customer Communication & Service • Documentation & QA • Cross-Team Collaboration • Flexibility & On-Call Availability