Clinical Operations Specialist – Licensed Therapist Employment Type: Full-time, Salaried Reports To: Clinical Director Location: Remote/Hybrid Compensation: $83,000–$100,000 per year (commensurate with experience) Equity: Offered Benefits: 401(k), full health, dental, and vision insurance, generous unlimited PTO package Role Type: Licensed Clinician Caseload: No Caseload Requirement Role Summary The Clinical Operations Specialist is a licensed therapist who provides critical support to clinical operations, leveraging their expertise to address issues involving patients, providers, documentation, quality, and care delivery. This role acts as a bridge between clinicians and the organization’s operational, product, quality, credentialing, and care-coordination teams. Other duties may be assigned as needed. Qualifications • Independent clinical license required: LCSW, LMFT, LPC, or PhD/PsyD (or state equivalent) • Minimum of 4 years post-licensure clinical experience • Experience with Electronic Health Record (EHR) systems required • No specific EHR or scheduling platform experience necessary; training will be provided • Comfortable working in a hybrid clinical/operational role (not traditional caseload-based) • Strong cross-functional communication skills to collaborate with Product, Quality, Credentialing, and Operations teams • Self-motivated and able to work independently in a remote/hybrid environment Responsibilities 1. Member and Clinical Support • Serve as a clinical resource for member issues requiring clinical judgment • Support pre-intake clinical review and outreach as needed • Review and follow up on member feedback requiring clinical attention • Manage rematch escalations and assist with enrollment-related clinical questions • Collaborate with the User-Success team to address member needs • Handle clinical escalations beyond the scope of non-licensed operations staff • Conduct consultation hours as needed • Participate in clinical interviews during periods of active hiring 2. Clinical Quality and Documentation • Address documentation issues requiring clinical interpretation or provider-to-provider communication • Support clinical review of incomplete or missing diagnoses • Participate in clinical quality initiatives and audits • Support and educate providers on clinical documentation standards • Participate in payer and similar clinically-oriented audits • Collaborate on quality-improvement initiatives • Review caseload and documentation integrity 3. Therapist Data and Clinical Metrics • Work with Product and Clinical Leadership on workforce and quality metrics • Use internal reporting and quality-monitoring tools • Interpret metrics for full-time/part-time providers • Identify trends in clinical quality and areas needing follow-up • Partner with technical teams as reporting and automation tools evolve 4. Clinical Meetings and Cross-Functional Representation • Represent Clinical Operations in cross-functional meetings (Clinical x Product, User-Success x Clinical, team meetings, Credentialing/Quality Committees, organizational meetings) • Serve as a clinical liaison to other departments requiring clinical expertise 5. Medication Management Operations • Assist with manual rescheduling of medication-management follow-ups when necessary • Address exceptions to automated medication-management workflows • Support resolution of escalated prior-authorization issues • Handle documentation requests (e.g., FMLA, short-term disability) needing clinical review • Draft physician-facing documentation for review and signature • Coordinate member communication about documentation appointments • Support related scheduling changes 6. Clinical Process Improvement and Special Projects • Identify and propose improvements to clinical workflows • Collaborate with Product and Engineering for clinical input • Translate clinician and patient needs into operational or product requirements • Participate in clinical process redesigns and special projects needing clinical expertise • Help develop scalable clinical workflows as the organization grows 7. Other Clinical Duties as Required Marvin Behavioral Health is committed to building a diverse and inclusive team. We encourage applicants from all backgrounds and identities to apply.