Description MEMBER SERVICES SUMMARY: Our Member Services Team ensures that our members’ and their guests’ requests and needs are fulfilled at 5 Star/4 Diamond service level. Every member of the team is responsible for conveying a positive and unforgettable service experience. Our Member Services team holds responsibility for the following: Recreation equipment, fitness center/tennis pavilion and poolside service, transportation, concierge and outdoor services. A key part of every associate’s responsibilities is to serve as a Shore Lodge/Whitetail ambassador, engaging the guest and other associates at every opportunity. STANDARD SPECIFICATIONS: Frequent weekend and holiday work. Varied hours of operation. WHAT YOU GET TO DO: • Greet and welcome members to the facilities in accordance with our Forbes level of service • Assist members with the orientation of Whitetail Club and all its facilities and amenities • Maintain the general cleanliness of the Fish & Swim Club and Clubhouse exterior and interior, Whitetail Club Park, game rooms, workout facility and indoor tennis pavilion • Assist members with fishing, mountain biking, Nordic skiing, sledding or other outdoor activities • Maintain the pool, hot tub and locker rooms with towels, organize chairs, umbrellas and tables • Maintain Whitetail Club transportation vehicles • Perform valet parking if requested and fulfill transportation requests for members • Assist the Marina and Guest Services when needed • Monitor the Club amenities for cleanliness and orderliness • Adhere to Company policies, procedures, and standards • Perform other duties and responsibilities as assigned • Be knowledgeable in Club events and programs Requirements WHAT YOU NEED TO BE SUCCESSFUL: • Relevant Forbes/AAA, 3/4 star/diamond service experience in a like property • High School Diploma or equivalent Education • Ability to multi-task while providing superior customer service • Ability to convey an exemplary level of service by communicating effectively with and receiving information from members, guests and coworkers • Possess a clean driving record and valid driver’s license • General knowledge of all Microsoft Office Applications • Previous Guest Service Experience