The job in short
Field application engineering.
Customer support
Details
- Found
- 22 d ago · posted 2026-08-20
- Location as listed
- US, Boston, MA
- Role
- Pre-sales / Solutions Engineer
- Source
- The company’s own careers site
Full description
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
About the Role
We are seeking a skilled and motivated Field Application Engineer to support the deployment and integration of our humanoid robot solutions at customer facilities in North America. The role involves on-site visits to customer facilities, data collection, lab-based simulations, executing high-quality demos, conducting in-lab and in-field testing and supporting on-site solution integration. This position requires technical expertise, attention to detail, problem-solving skills, and a customer-centric approach.
What You'll Do
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Support the deployment and implementation of humanoid robot solutions at customer locations.
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Conduct visits to customer facilities to gather data, assess requirements to ensure successful integration of robotic solutions.
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Build physical twins, test rigs and test environments in our lab for reliability, performance and acceptance testing.
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Organize and conduct product demonstrations in the lab for customers, investors, and internal stakeholders.
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Represent the company at expos and industry events, delivering live product demos.
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Test different product releases, ensuring timely delivery to customer sites.
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Support solution integration in customer facilities, ensuring seamless operation.
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Plan, organize, and supervise on-site Proof of Concept (PoC) and pilot projects, both short and long-term.
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Collect and analyse product data and customer feedback; to improve product performance and deployment efficiency.
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Perform minor maintenance tasks on robotic systems, including troubleshooting with remote engineering support.
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Collaborate with engineering, product development, and customer support teams to optimize deployment strategies.
What We're Looking For
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Bachelor's degree in Engineering (Mechanical, Electrical, Robotics, Mechatronics, or a related field) or equivalent technical qualification.
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Experience with robotic solutions, automation systems, or related technologies.
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Hands-on skills in mechanical and electrical troubleshooting, assembly, and maintenance.
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Experience managing robotics or automation concept/pilot projects and deployment processes.
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Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently, under pressure.
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Excellent organizational and communication skills to coordinate with internal teams and customers.
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Ability to work independently and adapt to dynamic environments.
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Ability to build effective working relationships with customers, including senior stakeholders and operations staff.
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Willingness to travel for short-to long-term assignments at customer and partner facilities across North America with occasional travel to Humanoid HQ and other locations in Europe. Approximately 40% travel.
Preferred Qualifications
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Prior experience in warehouse/logistics automation, industrial robotics or humanoid robotics deployment.
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Familiarity with software integration and sensor-based automation.
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Experience with CAD modeling, 3D scanning, or digital twin technology.
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Experience with commissioning or acceptance testing
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Experience with automation business case development.
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Experience working in complex operational environments
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Ability to deliver engaging presentations and live demonstrations to diverse audiences.
What We Offer
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Comprehensive health coverage for US‑based employees, including fully paid medical, dental, and vision insurance, with virtual care and employee assistance resources.
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Meaningful time off to rest and recharge: 23 days of PTO (accrued), separate sick leave, and paid company holidays.
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401(k) retirement plan with 4% employer match.
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Competitive equity: stock options with meaningful upside as we scale.
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Free daily catered lunch, snacks, and drinks in‑office.
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Collaboration with top‑tier engineers, researchers, and product experts in AI and robotics.
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Freedom to influence the product and own key initiatives.
For this role in Massachusetts, the expected base salary range is $100K–$130K USD per year; your placement in that range depends on how your experience maps to our internal leveling.
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