Description • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention • Return missed phone calls, emails, from customers • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention • Accurately record issues and data into Dealer Management System. Attention to detail critical • Conduct Transactions w/ system; walk customer through correction and provide summary • Communicate estimated completion time, regular updates and follow through on each customer vehicle • Coordinate the detail of every vehicle prior to delivery • Coordinate the delivery time or pick up with each customer • Follow up with Customer on services provided; ensure they are satisfied with the work performed • Performs other duties as requested Requirements • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment • Understanding of basic automotive techniques related to repair and servicing of automobiles • Ability to follow oral and written instructions with attention to detail • Willingness to learn new and innovative automotive technologies • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public • Perform detailed daily record keeping and reporting • Effectively handle multiple priorities, organize workload, and meet deadlines • Work in a team-based environment and achieve common goal • Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS Must have and maintain a valid driver’s license and an acceptable and safe driving record. Must be 21 years old or older. Must be able to pass a drug test screening. Must be able to pass a background screening check. EMPLOYMENT BENEFITS INCLUDE: • Paid Vacation and Holidays • 401(K) • Vision Insurance • Dental Insurance • Medical Insurance BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER