Description SUMMARY The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. ESSENTIAL DUTIES • Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem. • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus. • If additional work is needed, explain the details to the customers, including the additional cost and time consideration. • Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion. • Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions. QUALIFICATIONS • General knowledge of mechanical operations. • Sales experience preferred. • Excellent oral and written communication skills. Requirements Requirements · Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles · Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment · Understanding of basic automotive techniques related to repair and servicing of automobiles · Ability to follow oral and written instructions with attention to detail · Willingness to learn new and innovative automotive technologies · Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public · Perform detailed daily record keeping and reporting · Effectively handle multiple priorities, organize workload, and meet deadlines · Work in a team-based environment and achieve common goal · Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS • Must be 21 years old or older. • Must pass a drug test screening. • Must pass a background check screening. • Must have and maintain a valid Texas Driver’s license with an acceptable and safe driving record.