Description The Service Tech Apprentice is a development-track position designed for individuals with a foundation in automotive repair and a strong desire to grow into a Cadillac-certified technician. The ideal candidate is coachable, dependable, safety-minded, and committed to building a long-term career in automotive service. This role supports experienced technicians while learning dealership processes, diagnostic procedures, repair standards, and manufacturer training requirements. ESSENTIAL DUTIES • Works under the guidance of a mentor technician, team leader, or service manager to learn dealership repair processes and Cadillac service standards. • Performs basic maintenance and light repair work as assigned, including oil changes, tire rotations, filter replacements, fluid checks, battery checks, and other entry-level service tasks. • Assists experienced technicians with inspections, diagnostics, repairs, and vehicle testing to develop technical knowledge and hands-on skills. • Reviews repair orders carefully and performs assigned work accurately, efficiently, and in accordance with Company and manufacturer guidelines. • Communicates needed repairs, safety concerns, delays, or questions to the mentor technician, service advisor, or supervisor. • Examines vehicles to identify recommended maintenance, safety items, or additional service needs and reports findings through the proper process. • Documents work performed and records all hours worked accurately in the Company timekeeping system. • Participates in required Company, dealership, and manufacturer training, including training that supports progress toward Cadillac certification. • Learns and applies technical bulletins, service information, diagnostic tools, and repair procedures as directed. • Keeps customer vehicles clean and free of fluid residue, fingerprints, or unnecessary debris after service. • Maintains an organized, clean, and safe work area and returns tools, equipment, and supplies to their proper locations. • Maintains CSI at or above Company standards by supporting quality workmanship and a positive customer service experience. • Follows safeguard rules and regulations. • Demonstrates the Company’s Core Values. • Complies with Company policies and procedures. • Observes all Federal, State, Local, and Company safety rules and regulations in the performance of duties. • Performs other duties as assigned. QUALIFICATIONS • Foundation in automotive repair, maintenance, tools, and shop safety. • Strong desire to learn, develop technical skills, and grow into a Cadillac-certified technician. • Coachable, dependable, detail-oriented, and able to follow directions in a fast-paced service environment. Requirements EDUCATION and/or EXPERIENCE • High school diploma or equivalent required. • Automotive technical school, vocational training, ASE coursework, or related hands-on automotive experience preferred. • Previous experience in a lube, quick service, apprentice, or entry-level automotive repair role preferred. • Must demonstrate a willingness to complete required training and pursue long-term growth in the service department. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT • While performing the duties of this job, the employee is regularly required to talk or listen. The employee is regularly required to use hands to finger, handle, or feel. • Must be able to lift up to 20 pounds at times. • Occasional lifting, standing, crawling, reaching, use of stairs. • Occasional attendance at social gatherings. • Ability to travel occasionally. CERTIFICATES, LICENSES, REGISTRATIONS • Valid Texas Driver's License • Must maintain a clean driving record • Must be willing to complete required Company and manufacturer training, including training that supports Cadillac certification. OTHER REQUIREMENTS • Pass Background Check • Pass Drug Test • Must be 21 Years-Old or older EMPLOYMENT BENEFITS INCLUDE: • Paid Vacation and Holidays • 401(K) • Vision Insurance • Dental Insurance • Medical Insurance