Description BERT OGDEN BUICK GMC SERVICE DEPT TECHNICIAN POSITION TITLE: Service Technician DEPARTMENT: Service REPORTS TO: Service Manager PURPOSE: The General Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. S/he also will oversee the work of any apprentice technician assigned to him/her. ESSENTIAL DUTIES: · Receive repair orders from dispatcher and take to stall area. · Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards. · Diagnose cause of any malfunction and perform repair. · Communicate with parts department to obtain needed parts. · Save and tag parts if the job is under warranty or if requested by the customer. · Examine the vehicle to determine if additional safety or service work is required. · Advice service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised. · Document work performed. · Road-test vehicles when required or refer to the test technician, keeping in mind that customers’ vehicles should not be used for personal errands. · Supervise work of any apprentice technicians as assigned. Attend factory-sponsored training classes. Keep abreast of factory technical bulletins. · Ensure that customers’ cars are kept clean. Keep shop area neat and clean and be able to account for all dealership-owned tools at all times. · Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes. Requirements QUALIFICATIONS: · Must be 21 years old or older · Must be able to pass a drug test · Must be able to pass a background screening · High school diploma or the equivalent. · Ability to read and comprehend instructions and information. · ASE certification preferred. · General mechanical skills. · Valid driver’s license and a good driving record. · Manual dexterity. · Good Judgment. BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER