Description Maintenance & Property Operation • Maintenance operations for the hotel, including but not limited to: refrigeration, heating, plumbing, water treatment, preventative maintenance, hotel rooms, A\C and heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, roof exhausts, electrical substations, etc. • Supervise assigned associates including hiring, termination, discipline, development, and evaluations. • Ensure all projects are completed on time and according to specifications. • Work closely with other departments to ensure coordination of activities. • Aid and instruct craftsmen in scheduling work, ordering material, and completing assignments by a specified date. • Develop and maintain an ongoing preventive maintenance program in accordance with the brand. • Maintain standards of quality guest service. • Achieve budgeted revenues and expenses and maximize profitability related to the guest services department. • Increase level of guest satisfaction by delivery of an exceptional product through employee development. • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. • Participate in the Executive committee including sharing and communicating knowledge and by attending weekly or monthly meetings. • Ability to accurately use various office and accounting software. • Ensure compliance with OSHA, EPA, fire safety, and local building codes. • Maintain all life safety systems and emergency equipment. • Conduct safety inspections and maintain required records and certifications. • Ensure proper handling and storage of chemicals and hazardous materials. 2. Support • Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. • Ability to assist with the design and preparation of statistical reports and presentations as needed. • Ability to accurately report information. • Ability to scrupulously follow all StepStone and hotel policies and procedures. • Attend required meetings. 3. Personal Effectiveness • Projects and assignments are completed thoroughly, professionally, and with care. • Adjusts to high-pressure conditions and is open to change. • Assumes responsibility for personal growth and development. • Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. 4. Communication • Understands and communicates the StepStone Mission and Core values. • Expresses ideas and conveys information clearly, effectively, and professionally. • Actively listens to others. • Conveys company information, decision, or problems to appropriate parties on a timely basis. • Works to resolve disagreements and is respectful of peers and co-workers. Requirements • Minimum lifting of 70 pounds. • Pushing, bending, stooping, upward reaching, manual dexterity. • Hearing, writing, typing. • Minimum pulling of 70 pounds. • Other duties may be assigned. Additional responsibilities specific to you are: • Must have a comprehensive knowledge of all hotel departments and functions. • Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations. • Certified Pool Operator Certification • Must have exceptional mathematical and computer skills. • High school education and/or technical school and relevant training and experience required. Additional education preferred. • Ability to timely obtain any required licenses or certificates. • CPR training required; first aid training preferred. • Additional language ability preferred. • Occasional travel required.