Description Front Desk Guest Service Agent-Indigo Hotel Williamsburg Join our dynamic hospitality team as a Guest Service Agent, where your friendly demeanor and commitment to excellence will create memorable experiences for our guests. We are seeking a motivated and professional individual to provide exceptional customer service and ensure our guests feel welcomed and valued throughout their stay. Key Responsibilities: - Greet guests warmly upon arrival and assist with check-in and check-out procedures - Respond promptly to guest inquiries, requests, and concerns, providing effective solutions - Manage reservations, cancellations, and modifications accurately using our booking system - Provide information about hotel amenities, local attractions, and services to enhance guest experience - Maintain a clean and organized front desk area and ensure all guest records are up-to-date - Collaborate with other departments to fulfill guest needs and ensure smooth operations - Handle cash and credit transactions accurately and securely - Uphold hotel policies and standards to ensure guest satisfaction and safety Skills and Qualifications: - High school diploma or equivalent; additional hospitality training is a plus - Previous experience in guest services, hospitality, or customer service preferred - Excellent communication and interpersonal skills - Strong problem-solving abilities and a positive attitude - Ability to multitask and work efficiently in a fast-paced environment - Proficiency with reservation systems and basic computer skills - Professional appearance and demeanor - Flexibility to work various shifts, including evenings, weekends, and holidays We foster a welcoming and inclusive work environment that values growth, teamwork, and professional development. Join us and be part of a team dedicated to delivering outstanding guest experiences and creating a positive atmosphere for both guests and staff.