Description Department: Service Location: Baton Rouge, LA Job Overview Cisco Equipment Rentals is seeking a highly skilled and motivated Field Technician to provide exceptional service and maintenance for our fleet of heavy equipment. As a Field Technician, you will work directly at customer job sites to diagnose, repair, and maintain equipment, ensuring optimal performance and minimizing downtime. The ideal candidate will have a strong mechanical background, excellent troubleshooting skills, and a commitment to customer satisfaction. Key Responsibilities • Equipment Maintenance & Repairs • Perform routine and preventative maintenance on a wide range of heavy equipment, including loaders, excavators, and backhoes. • Diagnose mechanical, hydraulic, and electrical issues and implement repairs efficiently. • Customer Support • Respond promptly to service requests at customer job sites. • Provide clear communication to customers regarding diagnoses, repairs, and maintenance schedules. • Ensure customer satisfaction by minimizing equipment downtime. • Documentation • Maintain accurate service records, including repair logs, parts used, and labor time. • Provide detailed feedback on equipment performance and potential issues to the Service Manager. • Safety & Compliance • Adhere to all safety protocols and guidelines when working on equipment and job sites. • Ensure compliance with company policies, local regulations, and industry standards. • Collaboration • Work closely with the service team to prioritize and schedule fieldwork. • Provide feedback on equipment usage and potential improvements to rental operations. Requirements Qualifications • Education: High school diploma or equivalent required; technical certification in heavy equipment maintenance or mechanics preferred. • Experience: • 2+ years of experience in heavy equipment maintenance and repair. • Hands-on experience with brands such as Linkbelt, JCB, Hyundai, Caterpillar, Komatsu, John Deere, or similar equipment. • Technical Knowledge: • Strong understanding of hydraulic, electrical, and mechanical systems. • Proficiency with diagnostic tools and repair equipment. • Skills: • Excellent problem-solving and troubleshooting abilities. • Strong communication and interpersonal skills to interact with customers and team members. • Ability to work independently and manage time effectively. • Licenses & Certifications: • Valid driver’s license required; CDL preferred. • Certifications in specific equipment repair (e.g., ASE, OEM certifications) are a plus. Physical Requirements • Ability to work in outdoor environments, including inclement weather. • Capability to lift and move heavy parts and tools (up to 75 lbs.). • Willingness to travel within the assigned territory and occasionally work extended hours & overnight What We Offer • Competitive hourly wages with opportunities for overtime. • Comprehensive benefits package, including health, dental, vision, and retirement plans. • Company-provided tools and equipment for fieldwork. • Ongoing training and development opportunities. Join Our Team At Cisco Equipment Rentals, we take pride in providing top-notch service to our customers. If you are a skilled technician with a passion for heavy equipment and a commitment to excellence, we encourage you to apply. Updated Key Requirement Must have a complete set of tools required for the job, including tools up to a 1/2-inch socket. Specialized and oversized tools, laptops, and proprietary diagnostic tools will be provided by the company.