Description We are an independently-owned emergency hospital providing 24/7 critical and emergency care. We are a hospital with a strong team focus so our entire staff is important to us. As a client service representative, you will have the first and last interaction with our clients - the excellent communications and care you will provide to our clients, facilitated both effectively and compassionately, is important to us. What will you do: • Answer busy telephones - answer lots of questions and transfer/redirect calls as needed • Check clients in and confirm information • Manage client records, reports, and email correspondence • Discuss payment options, process payments, set up third-party billing • Take payments on estimates and invoices • Able (or learn) to identify “stat” emergencies with the help of technical staff • Some administrative tasks and data entry • Maintain a neat and clean lobby • Some flexibility with work hours Perks and benefits included (dependent on full or part-time): • Health benefits, including medical (100% paid), dental and vision • 401k with Employer Match • PTO starts on 1st day (can start using after 60 days) • Shift differentials and holiday pay • Uniform allowance • Employee pet discounts • Continuing Education (yes, our CSRs get CE!) Requirements Who are you: • Strong customer service skills • Excellent verbal and written communication skills • You like people as well as their pets. Patience, empathy, and understanding are required. • Ability to remain composed in sometimes stressful and emotional situations • Critical thinking skills are key • You are a compassionate listener • Previous experience in a veterinary setting (emergency experience is a huge plus) • Experience with EzyVet is a plus