Welcome to OneTouch Direct – where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service. We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner. GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities! Your Role Will Include: • Responding to customer inquiries via chat with a friendly and professional demeanor. • Resolving issues and providing information about AT&T products and services. • Handling customer complaints and questions effectively, ensuring satisfaction. • Maintaining a positive attitude while managing multiple chat interactions simultaneously. • Documenting conversations and ensuring follow-up where necessary. Requirements • Excellent written communication skills with a friendly and clear tone. • Previous experience in a customer service role, particularly in chat support, is a plus. • Strong problem-solving skills and the ability to think on your feet. • Ability to handle high volumes of chat interactions efficiently. • Familiarity with AT&T products and services is advantageous. • Proficiency with computers and chat support software. • Strong attention to detail and organizational skills. Benefits • Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER. • Full-Time Hours: 40 hours per week schedule, with overtime opportunities! • GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities! • Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking! • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! • Benefits: Health Care Plan (Medical, Dental & Vision) • Growth: Opportunity for professional advancement as we grow! • Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups