Description Eligibility Consultants, Inc. (ECI) WELCOME TO ECI! Every day, thousands of uninsured patients walk into a hospital seeking the help of medical staff to alleviate their health problems. They are treated, discharged, and then left to return home with the burden of one more medical bill. Since 1995, our Mission at Eligibility Consultants, Inc. (ECI) has been to assist self-pay hospital patients find the means to pay their medical bills through participation in various government assistant programs. ECI’s solutions encompass every potential self-pay patient from the lowest dollar outpatient and ER account to the most complex long-term disability. We are looking for a few energetic, determined, and enthusiastic individuals to join our fast-paced work force. If your passion is to make a difference in the lives of others while getting paid for your efforts, look no further, this job is for you. Job Summary Job Summary : The Clerical Support position is responsible for providing support for all ECI departments. This position reports to the Central Business Office Director. • Attends ECI reception/front desk • Receives/distributes incoming/outgoing mail • Answers inbound calls. Makes calls to patients, agencies, or others • Data entry, indexing, scanning, faxing, coding reports • Assists with application completion and/or forms requests • Uses clear, simple language to ensure understanding • Complies with all state and federal laws regarding HIPAA and confidentiality requirements • Able to remain focused and productive each day with minimum supervision • Demonstrates respect for all individuals • Adheres to ECI’s Mission, Vision, and Core Values • May be assigned other duties by management Requirements Soft Skills Needed for the Ideal Clerical Support Worker: • A compassionate heart and a sincere desire to assist patients and coworkers • Strong work ethic demonstrated with excellent outcomes • Strong written and verbal communication skills • Desire to provide the best possible experience for our patients • Experience navigating a computer while on the phone • Willing to work and contribute to a team environment • Ability to trouble-shoot problems • Listens effectively Required Qualifications: • High School diploma / GED (or higher) • Bilingual English/Spanish a PLUS • Basic knowledge of Microsoft Office programs (Outlook, Word, Excel) • Prior costumer service experience a plus Physical and Work Requirements: • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer • Able to work Monday-Friday 8 am to 4:30 pm. Employment Practices: ECI is an equal opportunity employer. We value the unique abilities and talents everyone brings to our organization and recognize that we benefit in numerous ways from our differences. We offer a competitive benefits package that includes but is not limited to medical, dental, vision, disability, accident, generous Paid Time Off -PTO Bank, Health Savings Account, 401k with employer match, and employer paid basic life insurance. ECI is a drug-free, smoke-free workplace. Candidates are required to pass a drug test before beginning employment.