Description WELCOME TO ECI! Every day, thousands of uninsured patients walk into a hospital seeking the help of medical staff to alleviate their health problems. They are treated, discharged, and then left to return home with the burden of one more medical bill. Since 1995, our Mission at Eligibility Consultants, Inc. (ECI) has been to assist self-pay hospital patients find the means to pay their medical bills through participation in various government assistant programs. ECI’s solutions encompass every potential self-pay patient from the lowest dollar outpatient and ER account to the most complex long-term disability. We are looking for a few energetic, determined, and enthusiastic individuals to join our fast-paced work force. If your passion is to make a difference in the lives of others while getting paid for your efforts, look no further, this job is for you! Job Summary The Bilingual (English-Spanish) Financial Assistance - Clerical Support position’s main responsibility is to monitor and manage the Baylor Charity Box and respond to related emails for clearance of the financial assistance applications. Additional time will be used in assisting with regular clerical activities and ensuring a collaborative team environment and communicating regularly with others. This person works on-site at the hospital. Primary Job Duties & Responsibilities • Reviews hospital financial assistance applications -FAA Box daily • Responds promptly to emails and requests from social workers, care coordinators, and business office staff on a daily basis • Carefully reviews account notes in the hospital system to determine FAA clearance • Meets with patient or patient’s family onsite as needed to advance completion of charity application • Contacts patient or family by phone or email to request pending FAA documents • Forwards/faxes FAA and/or documents obtained for FAA clearance to the hospital FC for review • When/if charity duties are cleared, assists with other clerical duties such as filing cases away, scanning, etc. • Complies with all state and federal laws regarding HIPAA and confidentiality requirements • Able to remain focused and productive under pressure • Demonstrates respect for all individuals • Adheres to ECI’s Mission, Vision and Core Values • Other duties as assigned Requirements Soft Skills Needed for the Ideal Candidate: • A compassionate heart and a sincere desire to assist hospital staff • Strong work ethic demonstrated with excellent outcomes • Strong written and verbal communication skills • Willing to work and contribute to a team environment • Ability to trouble-shoot problems • Listens effectively Required Qualifications: • High School diploma / GED (or higher) • Bilingual English-Spanish • Basic knowledge of Microsoft Office programs (Outlook, Word, Excel) • Able to work 40 hours onsite Monday-Friday 8am-4:30pm Physical and Work Requirements: • Long periods walking, standing, frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, extensive periods working at a computer • Vaccinations required (No Covid-19 Vaccine required) Employment Practices ECI is an equal opportunity employer. We value the unique abilities and talents everyone brings to our organization and recognize that we benefit in numerous ways from our differences. We offer a competitive benefits package that includes but is not limited to medical, dental, vision, disability, accident, generous Paid Time Off -PTO Bank, Health Savings Account, 401k with employer match, and employer paid basic life insurance. ECI is a drug-free, smoke-free workplace. Candidates are required to pass a drug test before beginning employment.