Description Overview This position provides administrative and operational support to school staff, students, and families. Responsibilities include handling communications, assisting with enrollment and school events, and maintaining accurate student data in school systems. Employment Schedule: 12-months, full-time Duties and Responsibilities • Provide support, through phone and email, to school based administration, staff, teachers and parent inquiries; • Participate in telephone recruitment and reach-out campaigns to ensure enrollment goals; • Data Input to Transfer data from paper formats into PowerSchool & FOCUS (attendance, grades, courses, service hours, etc.) • Verify data by comparing it to source documents; • Update existing data; • Retrieve data from the database or electronic files as requested, Other Duties; • Ensure adherence to good safety procedures; • Follow federal and state laws, as well as company policy; • Perform other duties as delegated by Principal. Full-time Information Management Technician (IMT) are eligible for the following benefits: • Medical, Dental, Prescription drug, and Vision • Life insurance and Voluntary life insurance • 401K Plan with employer match • Paid time off (PTO) – vacation, sick, personal • Fourteen (14) paid holidays per year • Hourly Rate: $14.00 - $18.00 • Retention Stipend (Referendum): $5,000.00 Franklin Academy is a Drug-Free Workplace. All candidates are required to pass a mandatory drug screening and background check (https://info.flclearinghouse.com). FRANKLIN ACADEMY IS AN EQUAL OPPORTUNITY EMPLOYER. It is the policy of Franklin Academy not to discriminate against any applicant for employment, or any employee because of age, color, sex, sexual orientation or expression, disability, national origin, race, religion, or veteran status Requirements • Strong multi-tasking abilities with excellent communication skills and a positive, professional attitude • Highly organized, detail-oriented, and process-driven • Self-starter who takes initiative and is resourceful in solving problems • Strong interpersonal skills; able to collaborate effectively with internal teams, staff, and external stakeholders • Proficient in Microsoft Office, Student Information Systems (SIS), and email communication • High school diploma or equivalent required • Minimum 2 years of customer service experience (preferred) • Spanish language proficiency preferred, as many families served are primarily Spanish-speaking • Must pass a criminal background check, employment verification, and drug screening