Description NetFire is looking for a capable, customer-focused Windows Systems Administrator to help manage and optimize the Windows server and network infrastructure that powers our clients' day-to-day operations. This role sits at the intersection of hands-on engineering and customer service: you'll be the person clients trust when something breaks, when something needs to be built, and when something needs to be made faster, safer, or more reliable. You'll work alongside a skilled team of administrators and engineers in a fast-paced environment, with real ownership over the systems you support and meaningful opportunities to grow your career. Responsibilities: • Provide customer-facing technical support through help desk, phone, and live chat, with a focus on professionalism, clarity, and SLA adherence. • Prioritize and manage support tickets based on severity, impact, and service-level commitments. • Maintain and optimize Windows Server environments, including Active Directory, DNS, Group Policy, and related services. • Administer Hyper-V environments, including VM lifecycle management, clustering, failover, storage, and performance tuning. • Perform system patching, updates, and security enhancements on servers and workstations during established maintenance windows. • Conduct regular system audits, covering permission reviews, account audits, event log analysis, and configuration compliance checks. • Work with Veeam Backup & Replication to configure jobs, monitor backup health, perform restores, and contribute to disaster recovery planning. • Use PowerShell to automate routine tasks, generate reports, and maintain environments efficiently. • Assist with installation, configuration, and maintenance of servers, networking devices, and other infrastructure components. • Monitor system health, performance, and security using monitoring tools, performance counters, and event logs, proactively addressing issues before they escalate. • Create and maintain detailed documentation for system configurations, runbooks, procedures, and troubleshooting steps. • Participate in after-hours support when required for maintenance windows, urgent operational needs, or system outages. Benefits: • Salary: Full-time, salaried position with commission structure. • Comprehensive Benefits: Includes Health, Dental, Vision, Long-Term Disability, and Life Insurance. • Vacation: Paid Time Off provided. • Retirement: 401k plan with company matching. • Opportunity for Advancement: Engage in roles that promote personal and professional growth. • Startup Environment: Play a pivotal role in shaping projects and directly witness your contributions come to life. • Cutting-Edge Technology: Join a tech-forward company always at the forefront of technological innovations. • Collaborate with Experts: Be part of a team of proficient professionals offering comprehensive training and mentorship. Requirements Education: • Bachelor's or Associate's degree in Computer Science, Information Technology, Systems Administration, or a related field strongly preferred. • High school diploma or GED required for candidates without a degree. • Technical certifications and demonstrated self-directed learning (home labs, online courses, hands-on projects, etc.) are welcomed and may substitute for formal education in exceptional cases. Experience: • 1-3 years of professional experience in an IT or technology support environment. • Experience supporting customers in a service provider or MSP environment is a strong plus. • Demonstrated comfort working with ticketing systems, SLAs, and structured escalation processes. Technical Skills: Operating Systems: • Windows 10 / 11 (advanced experience required) • Windows Server 2016 / 2019 / 2022 / 2025 (advanced experience required) • Linux (Debian-based and/or RHEL-based) - basic experience preferred • macOS / iOS - optional Software & Ecosystems: • Active Directory - required (Group Policy, OU structure, DNS, account management) • Hyper-V - required (VM lifecycle management, clustering, failover troubleshooting) • PowerShell - intermediate scripting experience required • Azure AD / Entra ID - preferred (identity, sync, group management) • Veeam Backup & Replication - experience preferred Technical Foundation: • Strong understanding of networking fundamentals (IP, DNS, DHCP, VPN, VLANs). • Solid grasp of patching strategies, maintenance windows, and system hardening. • Experience performing security and configuration audits. • A methodical troubleshooting approach - the kind of admin who reads the logs before reaching for the reboot button. Additional Skills: • Strong written and verbal communication, with the ability to translate technical issues into clear, user-friendly explanations. • Customer-service mindset with the ability to stay calm and effective under pressure. • Strong organizational habits and a genuine appreciation for good documentation. • A collaborative team player who also operates well independently.