The Code Red/Blue Case Manager provides case management, transportation, crisis de-escalation, and overnight support to individuals who are unhoused and accessing emergency shelter. Using a trauma-informed, person-centered, strengths-based approach. Case Manager helps clients meet immediate needs and connect with housing, benefits, healthcare, mental health services, substance use treatment, and community support. The position supports a safe, respectful shelter environment and works under the direction of the Code Red/Code Blue Site Coordinator. Position Title: Case Manager Position Type: Full Time; 36 Hours Weekly Benefits Eligible: Yes Department: Code Red/Code Blue Location: Toms River, NJ Salary: $42,000 - $45,000 Schedule: • Code Blue (November 1st–March 31st): Three assigned overnight shifts per week, from 7:00 p.m. to 7:00 a.m. • Code Red (April 1st–October 31st): Five assigned daytime shifts per week, from 10:30 a.m. to 5:30 p.m. • Both seasonal schedules include assigned weekends, holidays, and emergency weather activations. Responsibilities: • Engage clients using trauma-informed, person-centered, and culturally responsive practices. • Assist with shelter intake, registration, orientation, and identification of immediate client needs. • Work with clients to identify priorities and develop practical service plans focused on housing, healthcare, benefits, and other needs. • Connect clients with community resources, including housing, benefits, food, healthcare, transportation, and identification services. • Assist clients in accessing mental health, substance use, treatment, detoxification, and recovery services. • Provide scheduled client transportation while following all agency safety and documentation requirements. • Respond to behavioral, medical, and overdose emergencies using trained de-escalation and emergency response procedures. • Maintain a safe overnight environment through wellness checks, site rounds, conflict resolution, and prompt reporting of safety concerns. • Support shelter operations, including meals, supplies, hygiene needs, sanitation, and morning departures. • Maintain accurate documentation, protect client confidentiality, communicate during shift handoffs, and participate in required training and team meetings. Requirements • Bachelor’s degree in Social Work, Psychology, or a related field or • High School Diploma or Equivalent and at least three year's of experience providing services to individuals experiencing homelessness. • Experience working with individuals experiencing mental health conditions and substance use disorders. • Experience in homelessness services, community outreach, case management, or emergency shelter settings preferred. • Valid NJ Driver's License with less than 6 points Benefits Full Benefits • 12 Paid Holidays • Birthdays Off! • Sick Days • Personal Days • Days Accrued Vacation • Medical/Dental/Vision • Company paid Life Insurance and Long-Term Disability • 403B Plan with Company Match • Opportunities for training/education/Continuing Education Credits • Opportunities for Public Loan Forgiveness • Opportunities for Tuition Discounts from Participating Institutions