Description The Customer Service Representative & Ride Operator at Nut Tree involves providing excellent customer service, handling ticket and merchandise sales, and ensuring the safe operation of the carousel and train rides. This role creates a welcoming and enjoyable experience for all visitors. This position operates with minimal supervision, requiring a self-motivated and responsible individual. Responsibilities • Greet all customers in a friendly, professional manner, and provide basic information about the plaza and its attractions. • Process transactions for tickets and merchandise sales using the Point of Sale (POS) system. • Ensure accurate handling of cash and balancing of the till at the end of the day. • Restock merchandise and maintain organized displays. • Clean and organize the ticket booth including wiping countertops, organizing shelves and countertops, cleaning ticket booth windows, and disposing trash. • Operate the carousel and train rides in accordance with state (DOSH) regulations and company procedures. • Ensure all customers meet height requirements and are safely secured before starting the ride. • Recite safety instructions and monitor the safety of riders throughout the ride. • Clean and disinfect ride surfaces including animals and seats. • Dust and polish carousel and train brass, as necessary. • Perform other duties as assigned to support the overall operation of Nut Tree Plaza. Requirements • High School Diploma or equivalent. • Basic knowledge of computers and POS systems. • Strong verbal and written communication skills. • Ability to interact positively with customers and team members. • Punctual, dependable and able to follow instructions and procedures and be responsive to management requests. • Ability to ask questions when necessary and solicit feedback to improve performance. • Ability to manage multiple tasks simultaneously in a busy environment. Physical Requirements • Regularly required to stand, sit or walk. • Occasionally required to lift, carry or pull up to 25 pounds. • May need to perform physical activities such as climbing, balancing, stooping, reaching, kneeling crouching or crawling. • Ability to speak, listen and see and use depth perception regularly. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. On the Job Required Training and/or Certifications Employee must be able to successfully learn and/or pass the following: • Point of Sale System • CPR • First Aid • State DOSH certification for carousel. • State DOSH certification for train.