Description Position: Server Reports To: Shift Leader / Assistant Manager / General Manager Position Summary: Creates a remarkable experience for all guests by delivering service and quality food to all guests following standards. Essential Job Functions: • Greets guests as they enter and thanks and ensures satisfaction of guests as they exit. • Suggestively sells and answers questions regarding food, beverages and service. • Assists guests in their basic needs, such as with highchairs, drink refills, etc. • Works as a team member with other servers to help ensure guests not in their section are also taken care of. • Writes down all guest orders and special requests without error. Inputs all orders accurately into computer system. • Assists by running food orders to the dining room, bussing tables, etc. • Observes guests and responds to additional requests, follows-up to ensure food is of the best quality. • Prepares and delivers non-alcoholic beverages, silverware, food and desserts. • Ensures all items are rung on guest’s check. • Completes running side duties throughout shift and completes server outwork duties at end of shift. • Cashes out all guest transactions and is responsible for their sales revenue throughout shift. Other Functions: • Participates in all required training programs, marketing programs and new store openings. • Resolves all guest concerns / complaints in a prompt and professional manner according to standards and policies. • Performs any and all other tasks as assigned by General Manager, Assistant Manager or Shift Leader. Requirements Minimum Requirements: • Minimum of 16 years old (19 at Butterbee's to serve alcohol). • Customer service oriented; smiles, friendly and hospitality-oriented personality • Ability to communicate with a diverse staff of co-workers and guest base effectively • Availability to work all shifts necessary to operate. Hours vary depending upon work efficiencies and other job demands • Able to work in a fast paced, full-service restaurant • Must be able to lift up to 25#, memorize table numbers and server’s names. • Must be able to reach, bend, stoop, lift, carry and wipe. • Reading and writing skills are required • Walks and stands during entire shift, cleans and performs side-work functions as assigned by the Manager on duty