Description The Automotive Service Support Representative provides essential administrative and customer service support to the Service Department. This position is responsible for delivering a professional, welcoming, and customer-focused experience while assisting with a variety of daily service operations. Part Time Monday-Friday 3pm-8pm, Alternating Saturdays when needed. Essential Duties and Responsibilities • Answer inbound customer calls promptly and professionally. • Schedule service appointments and route calls to appropriate departments. • Respond to customer inquiries regarding service, parts, and general dealership information. • Assist with cashier booth operations and customer transactions. • Retrieve and pull up customer vehicles as needed. • Provide support to the loaner vehicle desk and assist with related customer needs. • Maintain a professional, courteous, and customer-focused approach throughout all interactions. • Support the Service Department with additional tasks and responsibilities as needed. • Maintain confidentiality of customer and dealership information. • Perform all duties in accordance with ADA essential functions and dealership policies. Requirements • High school diploma or equivalent required. • Excellent verbal communication and listening skills. • Strong computer and data entry skills. • Ability to multitask in a fast-paced environment. • Professional phone etiquette. • Reliable attendance and punctuality. ADA Essential Duties • Ability to sit and work at a computer for extended periods. • Ability to operate phones, headsets, and computer systems. • Ability to communicate clearly by phone and electronically. • Maintain regular and predictable attendance. #ID26 #Ford