Description Job Summary: Assist commercial lenders in managing member business relationships including loans, deposits and other related services. Essential Job Duties: • Initiate the generation of documentation for both complex and non-complex business loans and ensure that such loans comply with all applicable rules and regulations. • Initiate complex loan request process; obtain applicant data and all pertinent codes and input into loan software system. Order title policies, appraisals, UCC reports, and other documents needed to originate business loans. • Confirm that insurance and titles are received and maintained, and that all documentation is complete. • In the Supervisor’s absence, perform pre-closing and post-closing reviews of all approved business loans. • Review complex loan origination and closing documents to verify accuracy of loan payments and loan values, and to ensure that the loans comply with guidelines. • Close non-complex loans. • Set up and maintain business loan files for documentation and compliance, title work and UCC filings. • Ensure all audit and security policies and procedures are followed in accordance with Credit Union policy and federal regulations. • Effectively coordinate efforts with other Credit Union departments to ensure quality and timely member service. • Handle various transactions on business member accounts, including the audit and verification of account information input into system, processing business loan payments/advances, and calculating loan payoff amounts. • Use sales skills and tools to analyze and determine member needs with the intent of enhancing member retention and exploring additional sales opportunities. • Recommend appropriate solutions (both consumer and business) in person and on the phone. • Assist in the commercial appraisal bid and engagement process. • Responsible for on-the-job training (OJT) for new Commercial Processing Specialist 1 • Process denied and withdrawn business loan applications. • Provide a superior member experience by actively listening to and assessing the needs of the member, identifying and recommending solutions, and referring members to the appropriate person or department. • Assist the business lending team in identifying and resolving issues pertaining to business accounts and loans. • Conduct account research as needed. • Work with Accounting to clear general ledger accounts. • May pull, create and distribute routine (to include month end) reports for management and applicable branches or departments and take action as needed. • Compile both routine and atypical correspondence as needed. • Assist in business development/calling efforts as requested by the commercial lenders. • Post closing reviews of credit cards • Closed loan audits • Performs other duties as assigned. Requirements Required Skills/Abilities: • Excellent interpersonal and negotiation skills. • Excellent organizational skills and attention to detail. • Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication. • Strong organizational skills in managing multiple initiatives. • Strong analytical and problem-solving skills. Knowledge: • Strong knowledge of related state and federal banking compliance regulations and other lending practices. • Strong understanding and knowledge of business lending practices, loan documentation and loan servicing requirements, with demonstrated ability to apply that understanding to work produced. Education and Experience: • Minimum two years’ experience working specifically with business deposits and lending, including servicing and processing of business loans with demonstrated experience with UCC filing and construction loans • Minimum bachelor’s degree or certification in business, banking, or finance or more than 2 years of related experience. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. • Must be able to lift 5 pounds at times.