Description Member Service Staff Front Desk Attendant checks in members and welcomes with a friendly smile. They complete the entry transaction accurately and efficiently, while assuring security, program registration, upcoming activities and directing members for a smooth and hassle free entry. Basic Function: Welcoming members, informative entry and assure accurate transaction, and security standards are maintained. Responsibilities: • “Welcome” all incoming guests in a friendly manner. (BIG SMILES) • First impression of member– greets then does needs assessment to properly inform and recommend the best promotional offerings. • Answer multi-line telephone system, take accurate messages, direct telephone calls and respond to simple inquiries in a courteous manner. • Operate computerized POS to handle all transactions and registrations. • Reconcile POS and balance at end of each shift and record it accordingly. • Recommends accurate information on all special programs, activities and upcoming events. Remain aware of all activities, events and safety rules. • Monitors lawful entrance of guests. • Report any misconduct of patrons and/or employees to management immediately. This includes stealing, damaging of games/property and drug/alcohol use. • Provide assistance in party check out procedure as needed. • Gives tours of facility if needed. • Assist guests with special requests. • Execute your role's guest service performance standards on a daily basis • Notice opportunities and take action to facilitate social interactions with families. • Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality. • Create and perform your signature move and interact with guests on an ongoing basis. • Communicates with supervisor to maintain front desk inventory and supplies. • Perform other related duties as assigned. • Responsible for general upkeep of entrance and lobby areas. Requirements Skills: Communication Skills, Currency Aptitude, Customer Service Skill, Phone Etiquette, Organization, Professionalism, Stress management Experience: Prior customer service experience helpful. Position Reports to: Member Service Director