Description To assist in providing a positive take-out or delivery service for every guest by using proper telephone techniques and accurately taking orders. The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the phone, and/or directing calls to appropriate personnel. Essential Functions: • Answer all telephone calls immediately using the proper greeting. • Assist customers verbally in a friendly, helpful, professional manner, ensuring consistent customer satisfaction using the 10 Steps to Efficient Phone Service. • Clearly write down any customer orders using the proper notation and the appropriate order form and requesting all pertinent information. • Enter all take-out and delivery orders into the POS system accurately and completely. • Prepare any pizza boxes necessary for all take-out and delivery orders. • Knowledgeable on the Swirl Rewards program to sign-up guests. • Responsible for gelato presentation and appearance. • Clean, stock, and sanitize the take-out and/or delivery area and all related equipment. • Know and uphold proper safe food handling, safety, and sanitation standards when preparing and serving food. • Maintain an accurate record of all cash register transactions including securing cash, processing credit card receipts, and entering tips. • Assist in the training of new employees. • Provide support services to co-workers as the flow of business dictates. • Perform other duties as assigned by the supervisor or manager including store specific opening, closing and side work procedures. Requirements Education: Some secondary education. Experience: Entry-level position. Age: Must be at least 16 years of age. Knowledge/Skills/Abilities: • Excellent verbal communication and interpersonal skills. • Ability to speak English fluently. • Ability to remain calm under pressure and to perform in a stressful environment. • Excellent organizational and time-management skills. • Ability to accurately, quickly, and simultaneously perform multiple tasks. • Basic computer operating skills. • Ability to quickly and accurately count money and give correct change. • Strong math and excellent money handling skills. • Stamina to stand up to 5 hours at a time. • Ability to lift, bend, and stoop. Strength to frequently lift and carry up to 10 lbs. • Ability to read. • Ability to understand and implement written and verbal instruction. • Basic knowledge of food safety and sanitation issues. • Ability to use a standard business telephone in a professional manner. • Ability to work in a fast-paced environment. Knowledge of Grotto Pizza menu, policies, preparation, and presentation standards.