Description About Utah Partners for Health (UPFH) At UPFH, we believe healthcare is a fundamental right. As a non-profit, Federally Qualified Health Center (FQHC), we provide comprehensive care across a dedicated local clinic network. Combining medical, dental and behavioral health clinics with a pharmacy, we're able to treat the whole patient. Together, our multi-site system delivers high-quality, compassionate care to underserved populations across Utah. Utah Partners for Health is seeking a detail-oriented and experienced Front Desk Admin to support our Medical team in greeting patients, providing a helpful and friendly first point of contact, and helping our patients in submitting forms, navigating insurance, payments and more! ESSENTIAL JOB FUNCTIONS • Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention. • Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments. • Ensure that appointment reminder calls to patients are made the day before. • Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments. • Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records. • Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding provider of service delays. • Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments. • Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system. • Complete morning and nightly checklists. OTHER JOB FUNCTIONS • Maintain equipment and stocking of supplies. • Ensure the cleaning of the reception work and waiting area. • Other duties as assigned. Requirements EDUCATION AND EXPERIENCE • High School Diploma or equivalent is required. • Less than 1 year related experience is recommended. • Preferred, but not required: • Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help2. KNOWLEDGE, SKILLS, ABILITIES • Skills in data entry with high level of accuracy. • Knowledge of billing and collection processes. • Knowledge of clinic flow and processes. • Skills in computer programs such as Microsoft Word, Excel, & Outlook. • Ability to maintain a positive attitude, be flexible, adaptable and willing to help. • Ability to work in an organized fashion with a high attention to detail. • Ability to build interpersonal relationship and deliver excellent customer service to internal and external customers. • Ability to handle and defuse stressful or tense situations. • Ability to manage time effectively and multitask. • Ability to communicate effectively verbally and in writing, as well as strong telephone skills. • Ability to communicate fluently in Spanish (writing, reading, and speaking). WORK ENVIRONMENT/PHYSICAL ABILITIES • Must be able to sit, stand, talk and hear for extended periods of time. • Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer. • General office environment conditions, with moderate noise levels. • May be exposed to potentially dangerous bodily fluids or hazardous chemicals.