Description We are seeking a reliable and customer-focused individual to join our team as a Financial Services Associate I-IV. In this role, you will be responsible for providing exceptional customer service, processing transactions accurately, and promoting our products and services to customers. Summary: Provide accurate, prompt and professional member service while promoting credit union services. Actively participate in the branch efforts to meet or exceed assigned production goals. Responsibilities: - Greeting customers and assisting them with their banking needs - Processing deposits, withdrawals, and other transactions accurately and efficiently - Balancing cash drawers and reconciling discrepancies - Cross-selling bank products and services to customers - Inputting new account/loan applicant requests - Assisting customers with account inquiries and problem resolution in a professional manner - Adhering to bank procedures and security protocols to ensure the safety of customer transactions - Willing to travel and work at other branches as business needs dictate, sometimes on short notice. Requirements Qualifications: - High school diploma or equivalent - Previous customer service experience preferred - Comfortable doing sales and cold-calling - Strong communication and interpersonal skills - Ability to work efficiently in a fast-paced environment - Attention to detail and accuracy in handling transactions - Knowledge of banking products and services is a plus - Must pass background check Compensation Range The company anticipates offering an annual salary between $20.09 and $28.16 for this position at the time of hire. This range includes base salary (or hourly wages) and does not include possible overtime for non-exempt employees or any applicable performance-based incentives or commissions. Financial Service Associate I - $20.09 - $20.59 - No banking to less than 3 years of banking/financial institution experience. Cash handling and customer service preferred. Financial Service Associate II - $21.00 - $22.57 - Three years credit union/financial institution experience with strong foundation in member service, cross-selling, and loan processes with one year experience as Financial Service Associate preferred. Financial Service Associate III - $23.60 - $25.46 - Four years credit union/financial institution experience with strong foundation in member service, cross-selling, and loan processes with one-year experience as Financial Service Representative preferred. Financial Service Associate IV - $25.00 - $28.16 - Four plus years credit union/financial institution experience with strong foundation in member service, cross-selling, and loan processes with one-year experience as Financial Service Representative preferred. Annual Merit Increase Employees are eligible for a discretionary yearly merit-based salary adjustment, based on individual performance and company results. Comprehensive Benefits Package We provide a robust benefits package designed to support your health, financial security, and work-life balance including: • Medical, Dental & Vision Insurance options • Voluntary Lines including hospital indemnity, accident, and critical illness policies • Company Paid HRA (with enrollment in certain health plans) • Company Paid Basic Term Life Insurance • Coverage at 2× annual base salary, up to a maximum of $500,000 for full-time employees • $25,000 for part-time employees • Company Paid Long-Term Disability Insurance for Full-Time Employees • Company Paid Telehealth Services Membership (Teladoc) • Company Paid Employee Assistance Program (EAP) • 401(k) Retirement Plan • Employer-funded safe harbor contribution of 3% of employee's eligible earnings • Discretionary employer match on employee contributions • Flexible Spending Accounts • HSA • Medical FSA • Dependent Care FSA • Limited Purpose FSA • Paid Time Off • Vacation accruals based on status and tenure within company • 12 sick days accrued annually for full-time employees • 1 hour for every 30 hours worked for part-time employees • 11 paid holidays • Travel Expense Reimbursement • All necessary and work-related travel expenses will be reimbursed in accordance with company policy If you are a motivated individual with a passion for providing excellent customer service, we encourage you to apply for this position. We offer a competitive salary, benefits package, and opportunities for career growth within our organization. We look forward to receiving your application and potentially welcoming you to our team as a Financial Services Associate I - IV. Thank you for considering this employment opportunity.