⚙️ Service Advisor 📍 Location: Vision Ford Lincoln – Wahpeton, ND 🕒 Employment Type: Full-Time 💰 Compensation: Base + Commission 🔧 Job Description: Vision Ford Lincoln is looking for a customer-first, detail-driven Service Advisor to join our high-performing service team! You’ll be the trusted guide for our customers—helping them understand their vehicle’s needs, recommending solutions, and ensuring every visit is smooth, efficient, and positive. 💬✨ Your ability to communicate clearly, stay organized, and create confidence will directly contribute to the level of service our customers expect from the Vision brand. 🤝 🔑 What You’ll Do: • 👋 Welcome and assist customers with professionalism and care • 📝 Listen to concerns and document repair needs accurately • 🧠 Translate technical information clearly and honestly • 📞 Keep customers updated throughout their vehicle’s visit • 🛠️ Collaborate with techs to ensure timely service • 💡 Upsell maintenance plans, warranties & service specials • ✅ Finalize repair orders and ensure full customer satisfaction • 📲 Follow up after service to build long-term relationships Requirements 📌 What You’ll Need: • 🧍‍♂️ Prior Service Advisor or customer service experience (preferred) • 💬 Strong communication + problem-solving skills • 🚦 Ability to handle a fast-paced environment with ease • 🔍 Basic understanding of vehicle systems and repairs • 💻 Comfort with computers and DMS (CDK, Reynolds, etc., a plus) • 🎓 High school diploma or equivalent (some college a bonus) • 🚘 Valid driver’s license & clean driving record Benefits 🎁 What We Offer • 💵 Competitive Pay (Hourly plus Commission, monthly and/or quarterly performance bonuses) • 🏥 75% of Health Insurance covered by Vision Ford; Dental and Vision Insurance optional • 🛡️ Retirement plan with Company Match • 🎓 Paid Training & Certification • 🏖️ Paid Time Off + Holidays • 💸 Employee discounts on vehicles, service, and parts • 🤝 Positive Team Culture with real career growth