Mandarich Law Group is one of the country's leading creditor's right law firms with offices in CA, IL, NY, NV, OH, GA, MI and FL. We are seeking a Call Center Manager with three to five years’ call center or collections experience for our Woodland Hills, CA office. The Collections Call Center Manager is responsible for managing a team of collection specialists and ensuring they meet set goals and targets. Hours for this position are Monday through Friday 8a – 5pm with variances as needed. Requirements • At least 3 years supervisory experience in collections or call center environment preferred • Strong telephone communication and negotiation abilities • Ability to oversee the collections team and ensure they are meeting set goals and targets • Ability to ensure compliance with relevant regulations and laws governing collections efforts • regular feedback and coaching to collection specialists to improve performance Proficiency in Spanish is not required by extremely helpful • Ability to analyze data and identify trends to improve collections efforts • Knowledge of relevant regulations and compliance requirements preferred Benefits • Competitive Base Salary and monthly bonus plan ($65K - $80K DOE) • Medical and Dental coverage; 401K plan with company match • PTO • Paid Parental Leave • Paid Holidays