Riccobene Associates Family Dentistry is looking for a full-time Treatment Coordinator to join our Mount Pleasant office! This is a role for someone who loves connecting with people, has a knack for finances and problem-solving, and takes pride in helping patients feel confident about their dental care journey. About the Role As our Treatment Coordinator, you'll be part educator, part advocate, and part financial guide — helping patients understand their treatment plans, feel comfortable with their options, and move forward with confidence. You'll be a key link between clinical care and the business side of the practice, all while delivering the warm, efficient experience our patients count on. What You'll Do • Sit down with patients to understand their oral health history, concerns, and goals • Walk patients through their treatment plan, answering questions and addressing concerns • Help patients prioritize treatment and map out a plan for scheduling and payment • Build genuine trust and rapport with every patient • Lead financial consultations for new patients and whenever a new treatment plan is presented • Manage payment options and policies that uphold the practice's financial integrity • Educate patients on their dental benefits and how they apply to treatment • Handle insurance billing, payment posting, and claim estimations • Track dental benefit accounts receivable and follow up on claims to keep payments on time • Connect patients with outside financing options and explain how they work • Monitor patient account balances and support the practice's collections process • Welcome new patients to the practice — reviewing health history, explaining the doctor's exam, and highlighting what makes the practice special • Greet and check patients in and out before and after treatment • Answer incoming calls — new patient inquiries, emergencies, scheduling, records requests, and follow-ups • Pitch in on general office duties as needed Requirements What You Bring • Previous front office dental experience required • Comfort with computers and the ability to pick up new software, including Microsoft Office Suite • Familiarity with dental treatment plans and insurance requirements preferred • Experience with dental/medical practice management software a plus • Initiative, dependability, and promptness • Strong time management and organizational skills to juggle multiple priorities • Comfort working in a fast-paced environment • Strong written communication and presentation skills • Willingness to travel between locations, if needed • A balance of independent thinking and team collaboration • Excellent phone skills and clear communication with patients and teammates alike Benefits Why You'll Love It Here • Full health, dental, and vision insurance • Life insurance • Paid time off • A dynamic role where you make a real impact on patients' care and confidence