Become a Substitute Guest Service Representative at Tricoci University! About Tricoci University: At Tricoci University of Beauty Culture, we pride ourselves on offering exceptional beauty education while fostering a welcoming environment for both students and guests. Our mission focuses on empowering our students with the skills and knowledge they need to thrive in the beauty industry. Position Overview: As a Substitute Guest Service Representative, you will play a crucial role in providing support during peak periods or staff absences. Your exceptional customer service skills will help ensure a positive experience for guests and a smooth operation at our campus. Key Responsibilities: • Warmly greet guests and students upon arrival, providing assistance as needed. • Manage incoming phone calls and inquiries, offering information about our programs and services. • Assist with scheduling and confirming appointments for beauty treatments and consultations. • Keep accurate records of client interactions, appointments, and other relevant information. • Resolve any guest concerns or issues promptly and professionally. • Collaborate with team members to maintain an efficient and welcoming atmosphere. • Perform various administrative tasks to support the smooth running of operations. Why Work With Us? • Become part of a leading institution dedicated to beauty education and student success. • Enjoy a supportive work environment that values teamwork and collaboration. • Flexible scheduling options to accommodate your personal availability. • Opportunities for growth and development within the beauty industry. • Employee discounts on beauty services and products. Requirements Qualifications: • High school diploma or equivalent; additional training in hospitality or customer service is a plus. • Previous experience in customer service or guest relations preferred. • Strong verbal and written communication skills. • Excellent organizational abilities and the capacity to multitask. • Proficiency in Microsoft Office Suite; familiarity with CRM systems is a plus. • A positive attitude and the desire to assist others. • Flexible availability, including weekdays, evenings, and weekends, based on operational needs. Benefits • Generous Paid Time Off • 401K Plan • Access to Continuing Education Units (CEU) Classes • Complimentary Services at our Student Clinic • Product Discounts • Opportunities for Career Advancement • A Rewarding and Dynamic Work Environment In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Job Description may be written with the assistance AI Tricoci University of Beauty Culture, LLC is an E-Verify employer. E-Verify is a registered trademark of the U.S. Department of Homeland Security. The E-Verify Participation Poster and Right to Work Poster are available for your review.