Scope: • The Partner Network team is responsible for the Commercialization of the Trading Partners on the Blue Yonder Network (BYN) • Trading Partners are companies that have joined the Blue Yonder ecosystem due to their partner signing up with Blue Yonder (BY), e.g. the Suppliers and Carriers of a Retail will join BYN to work with the Retailer. • The Partner Network team works with the Carriers and Suppliers who are now part of the Network. • This Position sits at the center of the Trading Partner Network’s success — ensuring that strategy translates into execution, and that every partner interaction drives value for both the partner and the business. Technical Environment: • Work Management/Issue Tracking: Aha!, JIRA • Documentation: Confluence, Sharepoint • Reporting/Analytics: Excel What you’ll do: Execution & Issue Management • Track team priorities, projects, deliverables, action items, and commitments to ensure timely execution. • Monitor JIRA work items and Aha! enhancement requests for ownership, status, aging, and progress. • Track cross-functional issues and dependencies with PMG, PD, and other external teams. • Proactively follow up on overdue or at-risk items and drive actions through resolution. • Maintain a reliable source of truth for team priorities, commitments, issues, and dependencies. Operational Reporting & Governance • Establish and maintain regular operating cadences for tracking priorities, issues, risks, and dependencies. • Develop dashboards and reports that provide visibility into overall team execution and operational health. • Identify trends and recurring issues and communicate actionable insights to leadership. • Ensure action items have clear ownership, target dates, next steps, and follow-through. Process Management & Documentation • Capture and standardize end-to-end Partner Network processes and operating workflows. • Create and maintain SOPs and process documentation in Confluence. • Partner with process owners and subject matter experts to ensure documentation remains accurate and current. • Identify process gaps, inconsistent handoffs, and operational friction. • Recommend improvements to workflows, governance, reporting, and team processes. Continuous Improvement • Identify opportunities to simplify, standardize, and improve operational processes. • Analyze recurring issues to identify root causes and recommend corrective actions. • Identify opportunities for automation and partner with appropriate teams to evaluate and implement solutions. • Support strategic initiatives and process improvement efforts across the Partner Network. What we are looking for: Required Qualifications • Bachelor’s degree in Business, Operations, Information Systems, Engineering, or related field, or equivalent experience. • 4+ years of experience in business operations, program/project coordination, PMO, product operations, or a similar role within a software/technology organization. • Experience managing multiple workstreams, action items, projects, and cross-functional dependencies. • Hands-on experience with JIRA or similar work management tools. • Strong Excel skills. • Experience creating and maintaining process documentation or SOPs. • Strong organizational, communication, and follow-through skills. • Comfortable professionally challenging stakeholders and escalating issues when commitments are at risk. Preferred Qualifications • Experience with Aha!, JIRA, Confluence, Lucid Charts, Visio, or similar tools. • Experience in enterprise SaaS, supply chain software, or technology operations. • Familiarity with software development lifecycles, product enhancement processes, defect management, and software releases. • Experience working with geographically distributed and cross-functional teams. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.