It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Medical Staff Scheduler is responsible for the coordination and oversight of patient scheduling for medical service providers to include APRNs and physicians. • Schedules visits especially F2F compliance visits following strict Medicare/Medicaid guidelines. • Works closely with affiliate medical directors to ensure productivity is met by medical staff. • Contact patients and families to schedule medical staff visits. Qualifications: College degree or equivalent work experience • Minimum of (3) years of related work experience in the healthcare field including prior experience in a contact call center environment and/or medical staff scheduling and/or clinical patient care experience • Previous experience utilizing an electronic medical record as well as scheduling software • Strong Excel skills including the ability to input/format/filter/sort data, create and manage worksheets/formulas and analyze data • Proficiency in Teams • Previous hospice experience including the ability to voice compassion towards patients and families • Strong medical terminology skills preferably related to hospice • Able to perform sedentary work with frequent interruptions • Demonstrated excellent time management skills with ability to prioritize tasks and meet scheduling deadlines • Ability to effectively handle stressful situations professionally and calmly • Ability to demonstrate patient scheduling skills and communication effectively • Information seeking / probing skills • Accurate knowledge transfer • Listening, understanding and responding • Able to multi-task (think, talk, type) in a fast-paced environment, utilizing interpersonal skills to maximize caller reassurance • Ability to work in a cooperative team environment • Exhibit a sense of urgency in daily work activities • Able to work under moderate supervision, exercising some degree of discretion and independent judgment • Skilled in computer operations; proficiency in Microsoft Office software applications, and proven data entry and navigation skills Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. Observe the Company’s health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assurance and Performance Improvement activities as appropriate for the position. Compensation Pay Range: $20.26 - $30.16 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.