Massanutten Resort Job Summary The Front Office Supervisor serves as a strategic liaison between management and staff to lead, coach, and support the Front Desk & Concierge teams. The Supervisor directs daily operations, professionally develops associates, oversees performance analysis, and supports company initiatives. As a team leader, the Supervisor leverages interdepartmental communication and training to cultivate a team-oriented, service-focused work culture. Additionally, the Supervisor demonstrates the highest level of service and the ability to effectively resolve guest concerns. Ideal candidates must possess a friendly disposition with a desire to lead and serve others. Required • Previous experience in customer service • General computer skills • High school diploma or equivalent • Must be at least 18 years old Preferred • Prior supervisory experience • Prior experience with hotel CRM, PMS, and POS software • Valid driver’s license and approved DMV record Job-Type: Full-Time Typical Schedule Days: • • Days vary from week to week • Including evenings and weekends Hours: • • Varies, including evenings and weekends • 30 to 39 hours a week Compensation: • Pay: $15.00/Hour Core Responsibilities • Direct and support daily Front Desk & Concierge operations • Monitor staff to ensure effective task completion • Oversee complaint resolution efforts • Reconcile daily cash deposits • Oversee frontline employee performance analysis • Serve as liaison between management and front-line employees • Assist in training and development of front-line associates • Other duties as assigned by management Applications accepted until 2:00 PM on Friday, October 30. For more information, please contact José Antonio Martínez at 540.289.3143.